Office 365 cant install on the selected update channel

[Delta07D61]

Just started getting this error Office 365 cant install on the selected update channel. We are cloud update.

[#2]

Hi, can you share a few more details. Which channel are the devices on (check inventory in the portal and File > Account on a device) and also where you get this error message displayed. On the device? In the portal?

[#3]

@manoth_msft Hi, channel is Monthly Enterprise, error is on the device when trying to reinstall. Here is what is strange if a new device that never has had O365 on it, O365 does install.

I am the original poster just different user name.

Thanks

[#4]

Can you share the XML you are using when reinstalling. I assume you run a setup /configure YourXMLHere.xml command, am I right?

[#5]

This the file, was create in sccms O365 installer.
<Configuration ID="a7dc3b3f-7a22-4cee-b615-5d85aaf5d069" Host="cm">
<Add OfficeClientEdition="64" Channel="MonthlyEnterprise" OfficeMgmtCOM="TRUE" Version="16.0.17126.20190">
<Product ID="O365ProPlusRetail">
<Language ID="en-us" />
<ExcludeApp ID="Groove" />
<ExcludeApp ID="Lync" />
<ExcludeApp ID="Teams" />
<ExcludeApp ID="Bing" />
</Product>
</Add>
<RemoveMSI>
<IgnoreProduct ID="InfoPath" />
<IgnoreProduct ID="InfoPathR" />
<IgnoreProduct ID="SharePointDesigner" />
</RemoveMSI>
<Display Level="Full" AcceptEULA="TRUE" />
</Configuration>

[#6]

Hi, just to follow up if I use the Microsoft Support and Recovery assistant, O365 will reinstall.

[#7]

Sorry for replying late. We did some investigation, and we can repro the issue. The team is working on a re-release of ODT to fix the issue. Or in other words: You did nothing wrong, we did 😄

[#8]

No problem thanks for checking into this

[#9]

Any chance you have an ETA? I just spent pretty much 4+ hours working on this and now have to reimage a machine because of it (uninstalled office and it wont let me reinstall).

I have 2000+ machines and I cant deploy Project or Visio because its broken across the org. And no I dont have a copy of an older setup.exe 😞

Unless anyone knows where I can get one.

[#10]

Hi, I have used this tool to reinstall O365, wont help on the 2000+ machines but seems to remove and reinstall ok not the best but it works until it is fixed.
https://support.microsoft.com/en-us/office/uninstall-office-automatically-9ad57b43-fa12-859a-9cf0-b6...

[#11]

Thanks for the suggestion, I used the tool to uninstall and cleanup the system but, we are an Enterprise and have specific configurations. Cant use SaRA to reinstall. Im ok for imaging as I havent right clicked and updated my packages in SCCM yet and wont be until this is fixed.

I did some digging on an old server I had powered off ready for decom, and found version 16.0.16371.20378 (version from Nov 2023) of ODT tool and testing it now.

[#12]

Currently we don't have an ETA. I will let you know as soon as we have one.

[#13]

Hi all, I tested this version and it works. I will upload a dropbox link for others to download it.

[#14]

A new ODT was published: https://www.microsoft.com/en-us/download/details.aspx?id=49117 This should fix the update channel lock-in issue.

[#15]

Hi, seems to be working so far. Thanks for getting this fixed.