Jun 02 2021 01:02 AM
Jun 02 2021 01:02 AM
I use https://config.office.com to update my apps for Enterprise, this works well.
However, I now have a new pc, registered in azure, apps for enterprise installed and logged in with a valid user, but I do not get to see this pc in the inventory list of config.office.com. Can i force the inventory somewhere? or how can i troubleshoot what is going wrong?
Jun 02 2021 06:38 AM
Basic checks are:
Feel free to report back your findings here.
Jun 02 2021 06:48 AM
Jun 02 2021 06:50 AM
Jun 03 2021 06:48 AMSolution
Jun 15 2021 01:05 AM
Jun 16 2021 03:00 AM
@KrisDeb If the device is not checking in within 30 days, it will automatically purged from inventory. When device is back online and M365Apps launched, it should re-appear within a few minutes. Is the device which disappeared a test device or one which has been in use/online during the last 30 days?
Jun 16 2021 03:33 AM - edited Jun 16 2021 03:34 AM
@Martin NothnagelThe device has been used for the last few months. I tried everything except Configuration Manager remediation because I am not using it and I don't have the license.
Another device started acting in the same way, out of nowhere, nothing's changed on the device but it's now:
Monthly Enterprise Channel
as you can see the contact was lost 3 days ago, device is still online and restarted several times, there is no problem with the device. It's exactly the same how the previous device was lost. I have the feeling this one will disappear in 27 days as well.
Another two devices checked in yesterday morning and that's it, nothing from them so far, they are also online and being used.
Checked on all devices:
- Registry keys
- Task scheduler
- Office health, C2R service, etc.
- Run Program Files\Common Files\Microsoft Shared\ClickToRun\officesvcmgr.exe /checkin several times.
- Intune for some settings or policies I could put in and forget
- Network for any issues and if URLs can still be reached.
It was fine for a few weeks I started playing with it and it looks normal on all devices but as you can see, something's happened.
Can you suggest anything more to check?
Jun 16 2021 06:11 AM