COM VSTO Word add-in not appearing in the Ribbon

%3CLINGO-SUB%20id%3D%22lingo-sub-1023596%22%20slang%3D%22en-US%22%3ECOM%20VSTO%20Word%20add-in%20not%20appearing%20in%20the%20Ribbon%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1023596%22%20slang%3D%22en-US%22%3E%3CP%3EHello%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20have%20a%20client%20who%20needs%20to%20deploy%20SAP%20Data%20Panel%20add-in%2C%20which%20is%20a%20VSTO%20developed%20COM%20addin%20for%20Word.%3CBR%20%2F%3E%3CBR%20%2F%3EWhen%20I%20install%20the%20add-in%20(vendor%20MSI%20or%20their%20setup.exe%2C%20from%202013)%20-%20installation%20looks%20good.%3CBR%20%2F%3EIn%20Word%20Options%5CAdd-ins%20-%20I%20see%20the%20add-in%20under%20%22Active%20Application%20Add-ins%22%20as%20a%20COM%20Add-in%20type.%3CBR%20%2F%3ENo%20errors%20in%20eventvwr%2C%20the%20Word%20splash%20screen%20shows%20the%20add-in%20loading%20(very%20quick%2C%20so%20no%20timeout%20etc).%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EIt%20just%20doesn't%20appear%20in%20the%20ribbon...unless%3A%3C%2FP%3E%3CP%3E1.%20I%20go%20to%26nbsp%3BWord%20Options%5CAdd-ins%2C%20manage%20the%20addin%2C%20uncheck%20it%20(hit%20OK)%2C%20do%20the%20same%20again%20but%20check%20the%20checkbox%20to%20enable.%26nbsp%3B%3CEM%3EThen%3C%2FEM%3E%20it%20appears%20in%20the%20ribbon.%3C%2FP%3E%3CP%3E2.%20Customize%20Ribbon.%26nbsp%3B%3CEM%3EThe%20add-in%20is%20already%20in%20the%20right%20hand%20pane%20and%20check-box%20checked.%3CBR%20%2F%3E%3C%2FEM%3EIf%20I%20create%20a%20new%20tab%20or%20new%20group%2C%20then%20the%20SAP%20addin%20appears.%3CBR%20%2F%3E%3CEM%3EI%20did%20try%20moving%20up%20the%20order%20of%20the%20addin%2C%20but%20that%20didn't%20help.%3C%2FEM%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI've%20checked%20that%20LoadBehavior%20is%203%20in%20the%20relevant%20reg%20word%5Caddins%20key.%3CBR%20%2F%3E%3CBR%20%2F%3ESituation%20is%20the%20same%20on%20Win7%20and%20Win10%2C%20and%20I've%20seen%20the%20same%20behaviour%20on%201803%20%2B%201808.%26nbsp%3B%3CBR%20%2F%3ECurrently%20testing%20on%20Win10%201809%2017763.107%20%2B%2017763.864%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EIt's%20as%20if%20the%20Ribbon%20is%20missing%20a%20refresh%2C%20but%20I%20see%20no%20simple%20way%20to%20do%20that.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EIdeas%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1064830%22%20slang%3D%22en-US%22%3ERe%3A%20COM%20VSTO%20Word%20add-in%20not%20appearing%20in%20the%20Ribbon%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1064830%22%20slang%3D%22en-US%22%3E%3CP%3ENo%20comments%20on%20this%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-2429747%22%20slang%3D%22en-US%22%3ERe%3A%20COM%20VSTO%20Word%20add-in%20not%20appearing%20in%20the%20Ribbon%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2429747%22%20slang%3D%22en-US%22%3E%3CP%3E%3CBR%20%2F%3EHave%20you%20found%20a%20solution%20for%20your%20problem%3F%20If%20so%2C%20could%20you%20please%20share%20with%20me%3F%20My%20ribbon%20is%20not%20shown%20unless%20I%20activate%20it%20from%20options.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E
New Contributor

Hello,

 

I have a client who needs to deploy SAP Data Panel add-in, which is a VSTO developed COM addin for Word.

When I install the add-in (vendor MSI or their setup.exe, from 2013) - installation looks good.
In Word Options\Add-ins - I see the add-in under "Active Application Add-ins" as a COM Add-in type.
No errors in eventvwr, the Word splash screen shows the add-in loading (very quick, so no timeout etc).

 

It just doesn't appear in the ribbon...unless:

1. I go to Word Options\Add-ins, manage the addin, uncheck it (hit OK), do the same again but check the checkbox to enable. Then it appears in the ribbon.

2. Customize Ribbon. The add-in is already in the right hand pane and check-box checked.
If I create a new tab or new group, then the SAP addin appears.
I did try moving up the order of the addin, but that didn't help.

 

I've checked that LoadBehavior is 3 in the relevant reg word\addins key.

Situation is the same on Win7 and Win10, and I've seen the same behaviour on 1803 + 1808. 
Currently testing on Win10 1809 17763.107 + 17763.864

 

It's as if the Ribbon is missing a refresh, but I see no simple way to do that.

 

Ideas?

 

 

2 Replies

No comments on this?


Have you found a solution for your problem? If so, could you please share with me? My ribbon is not shown unless I activate it from options.