Mar 02 2022
02:31 AM
- last edited on
Feb 07 2023
07:01 PM
by
TechCommunityAP
Mar 02 2022
02:31 AM
- last edited on
Feb 07 2023
07:01 PM
by
TechCommunityAP
We have been getting this error in our "Billing Accounts" section in admin center:
This is despite the fact that the TaxID numbers are very much entered and visible. For a while this was not posing a real problem to us, but since last few days we are now unable to add licenses and/or subscriptions to our tenancy. The "buy" page now asks for the TaxId and does not accept the ID throwing an "invalid taxid" error
We have a support ticket open since Jun-2021 and there has been no resolution as yet. All my attempts to reach out the support team have been futile. No phone. No mails. No response. No escalation option to customers. No complaint mechanism for customers!
Now, this is a service-level disruption as we cannot add licenses/subscriptions for our users, and for last two days I've been desperately trying to reach out to the support via admin center, phone, Twitter, and what not. But, they are just not responding.
My purpose of posting this rant here is to see if anyone else has run into a same/similar problem, or in the hope that someone from Microsoft sees this and helps.
Jun 09 2022 04:10 PM
Oct 26 2022 04:00 AM
Feb 25 2023 12:09 AM
Feb 25 2023 06:48 PM
May I know your Microsoft 365 subscription was done by online directly, or CSP even EA?
Feb 26 2023 09:02 PM
Feb 26 2023 09:07 PM
Sep 14 2023 06:11 AM - edited Sep 14 2023 06:17 AM
@Abhimanyu Singh
I just tried this suggested workaround. it works up to the point 5, where you have to press "check out" eventually. Note that weve already added the trail to the cart.
For me and the client the "check out" option is greyed out. We simply cant finalize the purchase. Has anyone experienced this before?
Oct 15 2023 11:53 PM
@JR19871335 Same problem over here