Jul 20 2017
- last edited on
Feb 07 2023
Since this morning i'm unable to click on the New service request and View service requests anymore.
The hyperlink is gone. Somebody removed the hyperlinks by accident?
Jul 20 2017 11:56 PM
I have not seen just that problem, but Microsoft is chaing the way service request is working in Office 365. Basically, they are removing the old request pages and replacing it by an integrated panel where you can talk about your problem and indicate if you want to be contacted by phone or by e-mail in regards of your problem
Jul 21 2017 12:38 AM
Same issue with IE11 and Edge in my tenant(s). It would've been funny if there werent a gazillion complaints about the new support experience already...
Use the "Need help" button on the lower right corner as a workaround.
Jul 21 2017 01:15 AM
I get this same issue in Chrome on my dev tenant. Not the best timing with what I suppose you'd call the controversy around the changes to Office 365 support. That need help button does indeed work as Vasil pointed out.
Jul 21 2017 08:45 AMSolution
Thanks everybody for flagging. We've shared this with our engineering team and they are currently looking into this.
Aug 01 2017 08:34 AM
Aug 01 2017 04:38 PM
Hi Tanya, this issue has been fixed. Could you please send us a screenshot of what you're seeing so that we can investigate?
Aug 02 2017 03:23 AM
Aug 02 2017 08:55 AM
Aug 02 2017 01:51 PM
There are some customers who currently are experiencing a limited support functionality that might not allow them to see their support history or to open multiple tickets. We're working on bringing this functionalty back to all customers soon.
Aug 03 2017 03:55 AM