Retention based on Advanced retention Detect content that contains specific words or phrases

[Shola Lawani]

Hello Experts,

I have set up a retention policy based on the condition of detecting specific words or phrases. I have observed this policy works for all documents in SharePoint and ODFB, however, the policy doesn't work with Exchange Online emails.

What could be the issue(s) here.

[#2]

How exactly did you determine that it doesn't work for Exchange? Messages matching the keyword should still be preserved, however unlike SPO they are not kept in-place, but moved to a subfolder in the user mailbox, which is not exposed to any of the email clients. In general the process is explained here: https://support.office.com/en-ie/article/overview-of-retention-policies-5e377752-700d-4870-9b6d-12bf...

[#3]

Hi Vasil,

The message is still available on the sender's sent items and the receivers inbox.