How do you find out more about a failed MS 365 Apps for Windows Install

Copper Contributor

While investigating several APP issues that the user experienced, I came across this APP Install failure that I have been unable to troubleshoot using the approaches that are recommended.  The failed status code provided indicates an unknown error, so where does one go from there?

3 Replies

@Telemorph 

 

Possible to share on logs content or screen-shot here?

@Kidd_Ip 

 

Attached is the screen shot. The situation has me baffled. The error code has changed several times in the past 3 days. Earlier today the error indicated that the user's Apps failed to update because he had Office Apps opened at the time. I contacted the user and had him exit all the Apps and force an update. When he did, it reported that everything was up to date.

 

The user is also experiencing several other anomalous and in some cases transitory issues related to Office applications - OneDrive and others.

Latest Error.jpg

The main reason for investigating a failed Microsoft 365 Apps for Windows installation is to identify and resolve any issues preventing the successful installation of the software. By gathering more information about the failure, you can determine the root cause and take appropriate troubleshooting steps. This may involve checking installation logs, reviewing error codes, examining system requirements and prerequisites, verifying network connectivity, and consulting support resources. Ultimately, the goal is to ensure that the Microsoft 365 Apps installation is completed successfully and that users can access the software without any issues.