Engineer left case open - can't open new support case office365

[Jim Millerick]

Hello,

I have an office365 subscription.  I've opened a case the other day.  They responded by email and said they'd close the case.    The problem is they didn't close the case.  I asked them to close it yesterday and it still isn't closed.  With a pending case in office365 my interface does not give me an option to open a new case under support.   This is a catch 22 - I can't do anything until the case is closed.

IS there a phone number for office365 support I should use?

[#2]

Yeah that 1-case policy is annoying... call them directly: https://support.office.com/en-us/article/Contact-Office-365-for-business-support-32a17ca7-6fa0-4870-...