Custom Tiles Missing for New Users

Brass Contributor

We have four "custom tiles" enabled in our tenant.  this is a GLOBAL setting found in Admin Center - Company Profile - Custom Tiles.  


These are simply shortcuts to inhouse webpages our company uses.  All of the sudden this week, any new user i create and sync to my tenant, they cannot see these four icon tiles on the App Launcher when clicking "View All My Apps".


I have tried to unassign/reassign the entire E3 license.  I have tried unassigning/reassigning the Exchange Online license.   I have ran numerous resyncs to my on premise Active Directory, still no changes.


Anyone have any ideas?

1 Reply

Brad McCarthy : If you don't see the custom tile created , make sure you have an Exchange Online mailbox assigned to you and you've signed into your mailbox at least once. These steps are required for custom tiles in Office 365. 


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