'You are not a member of this organization' error when accessing D365 instances (like through an AppSource Test Drive) that are not in home tenant

Microsoft

Note: Please note that this discussion was carried over from a previous marketplace for partners community discussion. Original authorship has been removed.

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Technical details can be found in Microsoft Support request ID 119082922002334.

 

If I'm a user, with Dynamics 365 in the tenant tied to my local Azure Active Directory -- and I access that D365 environment, and then, using the account I logged in with there, I try to access a D365 instance in a tenant that different -- such as a D365 instance that has been made available to me through an AppSource Test Drive, I will get an error like that below:

 

>>> You are not a member of this organization
>>> You (xxx@example.com) do not belong to the organization
>>> ORG. Verify the organization name and try to sign in again.
>>>>
>>> Error Code: notMemberOfOrg

 

The error is actually incorrect; it comes up even though the user IS a member of the D365 org (having been added, for example, via the Test Drive process).

 

3 Replies
Note: Please note that the response below was carried over from a previous marketplace for partners community discussion. Original authorship has been removed.

I had this error come up for my own account (system administrator). What solved it for me was to clear my browser cookies and restart the browser. I think Microsoft 365 gets confused sometimes when you have multiple signed in accounts in the same browser. Just thought I'd share my observations. Maybe someone else will find this helpful.
I found this helpful. TYVM! I cannot fathom how to give you a like though :(

@PatReaneyLWPU thank you! You can click the "thumbs up" button in the bottom left of the comment to do this.