TeamsWork’s Ticketing as a Service, an app published to Microsoft Marketplace, simplifies incident and service request management for internal and external teams. Available in over 15 languages, Ticketing as a Service integrates with Microsoft Teams and Microsoft 365 for fast setup and easy access across platforms. The system features easy ticket creation, resolution tracking, organized communication, and real-time status updates. Ticketing as a Service’s smart request management includes automated ticket routing, priority tracking, confidential tickets, and email integration. You can customize ticket forms, alerts, notifications, and workflows to meet your needs.
Microsoft Marketplace interviewed Dr. Shannon H. Doak, Director of Technology at Nanjing International School (NIS) in Nanjing, China, to learn what he had to say about the product.
What do you like best about Ticketing as a Service?
Fully customizable notification options, flexible categories and automated routing, and fully customizable forms and unlimited instances to meet all our requirements.
How has the product helped your organization?
With its intuitive, Teams-native interface, staff can easily create, assign, and track tickets, ensuring each request is routed to the appropriate department and handled by the right person.
How are customer service and support?
We’ve been very happy with both the capabilities of the tool and the level of service we receive from the TeamsWork team.
Any recommendations to other users considering Ticketing as a Service?
If your organization is using Microsoft 365 and looking for a ticketing solution that meets people where they already collaborate, the Ticketing app is highly worth considering.
What is your overall rating for this product?
5 out of 5 stars.
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