Lost administrator account two-step authentication

New Contributor

I turned on two-step authentication for organization administrator account,

but I lost my phone last week..


Now I can reset the account password by sending verification code to my email.

Do I have any way to get this administrator account back?




2 Replies
I just have this account as organization administrator.
This organization subscribed from another Microsoft account.
best response confirmed by techwind (New Contributor)


I called to Microsoft China support center, report my question.

They confirmed my information, then reset the 2-factor.


Thanks to God.

Thanks to the China support center.