SOLVED

Lost administrator account two-step authentication

Copper Contributor

I turned on two-step authentication for organization administrator account,

but I lost my phone last week..

 

Now I can reset the account password by sending verification code to my email.

Do I have any way to get this administrator account back?

 

Thanks.

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2 Replies
I just have this account as organization administrator.
This organization subscribed from another Microsoft account.
best response confirmed by techwind (Copper Contributor)
Solution

Solved.

I called to Microsoft China support center, report my question.

They confirmed my information, then reset the 2-factor.

 

Thanks to God.

Thanks to the China support center.

@techwind 

1 best response

Accepted Solutions
best response confirmed by techwind (Copper Contributor)
Solution

Solved.

I called to Microsoft China support center, report my question.

They confirmed my information, then reset the 2-factor.

 

Thanks to God.

Thanks to the China support center.

@techwind 

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