SOLVED

Cannot open device anymore

%3CLINGO-SUB%20id%3D%22lingo-sub-1595323%22%20slang%3D%22en-US%22%3ECannot%20open%20device%20anymore%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1595323%22%20slang%3D%22en-US%22%3E%3CP%3EI%20have%20azure%20vision%20ai%20dev%20kit%20(Peabody).%20I%20try%20to%20long%20press%20more%20than%2012%20second%20and%20the%20red%20light%20show%20up%20with%20sound%20click%20click.%20After%20that%2C%20the%20light%20gone%20%2Cso%20I%20try%20press%20again%20and%20it%20does%20not%20open%20anymore.%20Also%2C%20I%20can't%20see%20devices%20with%20adb%20and%20fastboot.%20What%20should%20I%20do%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1596731%22%20slang%3D%22en-US%22%3ERE%3A%20Cannot%20open%20device%20anymore%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1596731%22%20slang%3D%22en-US%22%3ECan%20you%20please%20check%20whether%20the%20device%20battery%20power%20is%20full%3F%20If%20it's%20less%20than%2050%25%20adb%20and%20fastboot%20upgrade%20wont%20work.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1597814%22%20slang%3D%22en-US%22%3ERE%3A%20Cannot%20open%20device%20anymore%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1597814%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F491150%22%20target%3D%22_blank%22%3E%40priyanka-1234%3C%2FA%3E%26nbsp%3BThank%20you%20very%20much%20for%20your%20reply.%20I%20don't%20know%20how%20to%20check%20the%20battery%20because%20I%20can't%20%60adb%20shell%60%20to%20check%20it%20from%20inside.%20However%2C%20I%20charge%20it%20for%202%20days%20long%2C%20so%20maybe%20it%20have%20power%20more%20than%2050%25.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1599478%22%20slang%3D%22en-US%22%3ERE%3A%20Cannot%20open%20device%20anymore%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1599478%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F762857%22%20target%3D%22_blank%22%3E%40siwajui%3C%2FA%3E%26nbsp%3BHave%20you%20bought%20this%20device%20from%20eInfochips%3F%20If%20yes%20then%20you%20can%20contact%20there%20support%20team.%20In%20this%20link-%20%3CA%20href%3D%22https%3A%2F%2Fazure.github.io%2FVision-AI-DevKit-Pages%2F%22%20target%3D%22_blank%22%20rel%3D%22nofollow%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fazure.github.io%2FVision-AI-DevKit-Pages%2F%3C%2FA%3E%20%2C%20you%20can%20see%20there%20is%20%22Get%20Support%22.%20You%20can%20contact%20to%20there%20support%20using%20this%20link-%3CA%20href%3D%22https%3A%2F%2Fwww.einfochips.com%2Fpartnerships-and-alliances%2Fdigital-partnerships%2Fmicrosoft%2Fmicrosoft-ai-vision-kit%2F%22%20target%3D%22_blank%22%20rel%3D%22nofollow%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fwww.einfochips.com%2Fpartnerships-and-alliances%2Fdigital-partnerships%2Fmicrosoft%2Fmicrosoft-ai-vision-kit%2F%3C%2FA%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E
New Contributor

I have azure vision ai dev kit (Peabody). I try to long press more than 12 second and the red light show up with sound click click. After that, the light gone ,so I try press again and it does not open anymore. Also, I can't see devices with adb and fastboot. What should I do?

3 Replies
Can you please check whether the device battery power is full? If it's less than 50% adb and fastboot upgrade wont work.

@priyanka-1234 Thank you very much for your reply. I don't know how to check the battery because I can't `adb shell` to check it from inside. However, I charge it for 2 days long, so maybe it have power more than 50%.

best response confirmed by siwajui (New Contributor)
Solution

@siwajui Have you bought this device from eInfochips? If yes then you can contact there support team. In this link- https://azure.github.io/Vision-AI-DevKit-Pages/ , you can see there is "Get Support". You can contact to there support using this link-https://www.einfochips.com/partnerships-and-alliances/digital-partnerships/microsoft/microsoft-ai-vi...