Known Issue: Status reporting for App install lifecycle and App install history

Published Feb 18 2021 04:39 PM 5,202 Views

Updated 7/2/21: Our engineering team is actively working to fix this issue, we’ll update this post as additional information becomes available. Stay tuned to this post for any future updates.

 

We recently discovered an issue within the Troubleshooting + support blade where the Devices table > column App install lifecycle might not be showing an accurate status. We’ve received customer feedback where the column is showing “Failure” but upon investigation the apps are not failing to deploy and there are no issues with the apps on devices.

 

Additionally, if you select the impacted device, load the “Managed Apps” view, select one of the apps targeted to the device and click the app, the app install history may show the status as “Failed to install”, however the app is present on the device.

 

Both these issues are related to each other because the App install lifecycle is computed from the app install history. The issue appears at random so you may not be impacted, keep on reading to learn more.

 

Steps to reproduce:

  1. Navigate to the Microsoft Endpoint Manager admin center

  2. Click Troubleshooting + support

  3. Select a user

  4. Under the Devices table, view the status of the App install lifecycle column

  5. Confirm if the status is correct by checking Device Install status for getting the accurate installation status for an app for a device.

Troubleshoot blade in the MEM admin centerTroubleshoot blade in the MEM admin center

How to check Device Install status:

  1. Navigate to the Microsoft Endpoint Manager admin center

  2. Click Apps > All apps

  3. Select an app

  4. Click Device install status

  5. The correct status will be displayed in the Status column

 

Device install status blade in the MEM admin centerDevice install status blade in the MEM admin center

If the App install lifecycle column in the Troubleshooting blade shows a different status than the Device Install status, you have run into this problem. To workaround this issue, our recommendation is to use the Device Install status for understanding the correct install status of the app for the affected device.

 

Our engineering team is actively working to fix this issue, we’ll update this post as additional information becomes available. If you have any questions, let us know in the comments on this post or tagging @IntuneSuppTeam on Twitter.

 

Blog updates:

6/3/21: Updated post on current investigation status.

7/2/21: Updated post on current investigation status. We appreciate your patience and thanks for all the feedback!

9 Comments
Regular Visitor

Thank you for sharing the article, i am also facing the issue but it is somewhat different. So i just want to clarify if my issue and this issue are same.

 

In my case , if i navigate to Troubleshooting+Support pane, there app install life cycle shows as success , however if i check under Managed apps, status shows as Waiting for Install Status. If i further click on it, then it shows as App is already installed.

Senior Member

@Pallav1011 It looks like our issue is similar to yours ... we have devices that show all the apps as 'Waiting for Status' although I can confirm that the apps have been installed.

 

@Intune Support Team This article was posted over 3 months ago ... any updates?

Hi @JeffH88, we appreciate your patience and the feedback! Though we don't have any new updates to share, we’ll keep this post updated as we learn more. Stay tuned!

Senior Member

@Intune Support Team

 

Our tenant is now on 2108 and I don't see any improvements ... reporting actually seems to be worse now.

 

Any update?

Visitor

@Intune Support Team Earlier we faced above mentioned problem. 
Please confirm if mentioned problem is solved now.

Any update?

Thank you!

Regular Visitor

My tenant is also on 2108, but the issue persists. @Intune Support Team 

Visitor

Same for me my tenant is also on 2108, but the issue still persist. @Intune Support Team the specific app has still status: waiting for install status.
As a result the spefic app in my case is reinstalled everyday.

 

Occasional Visitor

Hello,

 

We have the same problem. Any update?

 

Thanks

Thanks everyone for all the feedback. We are actively reviewing your feedback with the team and will provide an update to this post as they are available. Thanks!

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Version history
Last update:
‎Sep 10 2021 02:14 PM
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