Company Portal Update for Android Q Beta
Published Mar 15 2019 01:48 PM 9,698 Views
By Aasawari Navathe | Intune PM
 
This week Google released their first public Android Q Beta build through Google's Beta program. As with all beta OS builds, our team is continually monitoring any impact on functionality. One impact reported is that certain Microsoft apps are not behaving as expected on devices which have Google's Android Q Beta builds. The apps that have been reported to crash when the Intune Company Portal is on the Android device running Android Q beta are Microsoft To Do, Microsoft Planner, and Microsoft Yammer. 
 
We have a solution for this issue, so if you are testing Android Q beta, know that the fix went out this week in the Intune Company Portal on the Google Play Store beta channel. It will be available in the beta channel until the code fix is rolled into the next public Company Portal production rollout. You can download the beta build of the Company Portal here and select "Become a Tester". Once you’re in the beta program, you'll receive an update to the Intune Company Portal app if you already have it installed on your device. If you don't have the Intune Company Portal app installed, download the beta version on Google Play.
 
The Intune team is continually monitoring and deploying fixes regarding Android Q Beta builds. If you have any other Android Q beta and Intune feedback, feel free to comment back on this post. We will continue to update this post as we release additional information.
19 Comments
Copper Contributor

I have the beers installed and it is still crashing immediately

@Psycoboy15 Thank you for your feedback, we will need some more information from you to figure out what the issue is. 

Copper Contributor

After installing Android Q Beta, Intune Company Portal wouldn't work.  I tried downloading the beta version of Company Portal, and it still immediately crashes after trying to open the app.  

@Robert_Miranda Hi Robert, is this the CP app that is crashing or is it a separate Office app such as Yammer, To Do, Planner? We will follow up with you for more information.

Copper Contributor

Yes, it is the Company Portal app that crashes every time.  I cannot get into the app to provide any logs whatsoever. Not sure if this matters, but I'm using Google Pixel XL (yes, the original Pixel!).

Copper Contributor

Hi I'm having a problem with apps regularly crashing, and I'm providing feedback but a new problem popped up today.

 

I was suggested by my IT department to try and clear my profile and re-enroll my device, however when trying to re-register in Intune I am unable to install the security credentials from my workplace. I just get an error when clicking the android notification that says

 

"Certificate required to install a private key"

 

then

 

"Private key required to install a certificate"

 

Please help :)

Deleted
Not applicable

My company portal app works fine. The Outlook app however continously crashes once setting up a secure email. Please advise

Copper Contributor

I'm having the same problem since updating to Android Q.  Intune is working, but Outlook crashes every time.  I'm trying to download the Android Q Beta 2 patch now to see if that helps.

Copper Contributor

After downloading and installing Android Q Beta Patch 2 yesterday, I was able to successfully reinstall Intune Company Portal and Outlook. Outlook works perfectly now!  No crashes to either Company Portal or Outlook yet... 

Microsoft

In the Android Q, it mentioned that the camera restriction policy can be no longer be controlled by "device admin" apps like Company Portal. It said that only Android Enterprise can control camera.

My customer has used Intune to control android camera in thousands of users.

It is not possible to ask users to reset their devices to Android Enterprise to comply the policy.

 

Does it mean that Company Portal needs to make camera restriction policy work in Android Enterprise?

 

thanks.

Copper Contributor

Hi,

 

While we are talking about Android Q, We still have problems using Microsoft Intune in VIVO & Oppo Devices for reason that they don't support manual encryption. Is there any chance these issues going to be fixed?

 

This compatibility issue is challenging on roll-out of M365 solutions in India where VIVO & Oppo are leading OEMs.

 

Thanks,

Karthik A

Copper Contributor

Company portal app constantly shows a notification about synchronisation of the policies with Intune. This notification cannot be removed and is there since beta 1. Is this a known issue? Reenrolling my pixel 2 doesn't help.

Copper Contributor

Recently lost access to my intune company portal, was constantly prompt to sign-in to my O365 account.  Working with my Enterprise IT, my device will not enroll, always getting the error "Couldn't add your device.  Your company support has not authorized this device for management.  Contact your company support for help."  With options to Sign out or email support.  Emailing support uploads logs to Microsoft and allows me to email an incident number.

 

My IT department has tried 6 ways from Sunday to get my device in the system, IMEI, MEID, Serial number, etc.  Nothing appears to be working, always at Registering device does this error occur.Screenshot_20190623-223216.png

 

Everything was working fine until Wednesday or Thursday of last week.

 

EDIT IN: Resolved!!!

 

So Android Q has a new security feature that by default doesn't transmit device identifiers.  In Developer Options, you can disable this security feature and Company Portal started working immediately working.Screenshot_20190625-110042.png

Copper Contributor

I have looked into developer options and that option is not in there. Is there a special place to look to find it?  Using Good Pixel. Android Q. 

Copper Contributor

I just installed the One UI 2 beta on my Samsung S10.  The Company Portal and Outlook apps crash immediately.  Upon re-installing the Company Portal app, the app gets about half way and crashes again.  Posting here b/c it is the first forum post that comes up when searching for problems with Android 10 and Company Portal.

Microsoft

Also on a Samsung Galaxy S10 + and the company portal app crashes all other Microsoft apps when I attempt to enroll. I need to uninstall company portal for the device to function properly (great, except for no O365 because I need to be enrolled). Developer Options in the S10 does not have 'disable device identifier restrictions' and I cannot find an equivalent setting. If anyone knows a fix, PLEASE HELP! :)

Copper Contributor

Updating to the beta CP app fixed the issues launching any Microsoft app on my S10 on the One UI 2 beta. Prior to updating to the beta, I couldn't get Launcher or Outlook Beta among other apps to run. Thanks!

Copper Contributor

How can I update beta CP app? I ak also experiencing this issue on S10+ with One UI beta 2.. anyone can guide me to solve the issue?

Hi @matthewsmith@Rohan1465@Jowie@sangelee

We haven't seen any support cases come in, but If you're continuing to face an issue with the Intune Company Portal and S10 devices with the One UI 2 Beta not working as expected, please open a support case via the Intune Admin console's Help and Support or any of the methods here, as this will help the team capture all the information needed to resolve the issue. Also, please direct message us with your support case number for follow up.

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