Windows Hello for Business Configuration Issue with multiple Devices

Brass Contributor

Hello everyone,


We are currently facing an issue with our Windows Hello for Business configuration for Multiple Users/Devices, and I'd like to seek your assistance and insights on this matter.


We've implemented Windows Hello for Business through Group Policy (User Configuration) and deployed it within our User Organizational Unit (OU). Initially, everything seemed to be working seamlessly. Users were able to log in to their devices, set up Windows Hello for Business, and use it without any problems.


However, a problem arises when the same user attempts to log in from another device. Ideally, we expect the same behavior, where the user gets the Windows Hello configuration, successfully sets up their PIN, and can use it for subsequent logins. However, after a reboot, the user is prompted to log in with their password only, and the Windows Hello Sign-in option does not appear.

What's even more concerning is that this issue has now started affecting the user's ability to log in with a PIN on their initial device as well.


We would greatly appreciate your insights and suggestions on how to troubleshoot and resolve this issue. If anyone has encountered a similar situation or has any guidance on resolving Windows Hello for Business configuration problems, please share your expertise.

Thank you in advance for your assistance.


Best regards,

Rashad Bakirov

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