Self-service password reset

Joel Coulson
Occasional Visitor

We enabled self-service password resets, and require users to choose at least 1 but up to  3 choices; mobile #, authentication email, and security questions. Say someone chooses just mobile and sets that up. Now, when they have a change of heart and would rather use security questions, for example, how do they delete the mobile option? Seems you can add, but not remove. 

1 Reply

Hi Joel


As an admin,  you define the authentication methods (phone, email security questions etc) that are available to the user when they need to reset their password


Each time the user needs to reset their password, they choose one of the available verification methods


If you want to remove an authentication method, you do this via the azure portal



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