Self-service password reset, authentication methods aren't applied

Copper Contributor

Hey everyone,

I activated the self-service password reset for my user acc only and choose that you have to select two out of three option (E-Mail, phone, Q&A).
However, no matter what authentication methods I select in Azure, I always am asked to use phone & mail once I login at
What can I do about that?

3 Replies



Hi, have you setup the registration settings to force users (IE you in this case) to register SSPR methods at login as per below;


Screenshot 2020-06-27 at 18.59.51.png

Thank you, but yes.

I just figured out that this issue only happens with admin users.



Ah yes, admin users are always automatically setup for SSPR.