Apr 05 2023 05:36 AM
I have one user who lost his phone and is no longer able to access his email account due to MFA. I've turned off MFA for the user, and now he can access his email but is unable to access his security settings to reestablish / update MFA settings. When trying to access his security settings, he gets the MFA request to use his Microsoft Authenticator app. He can't use that because that was set up on his old phone.
I am a Global Administrator for Office 365, and it seems turning off MFA for this user isn't enough.
Any help is greatly appreciated.
Thanks
Apr 06 2023 12:39 AM
Apr 08 2023 02:05 AM
Can refer to this with step and screen provided:
https://www.clouddirect.net/knowledge-base/KB0013342/resetting-an-office-365-users-mfa-details