Lost Access to Authenticator

[RolanLubis]

Hi All, 

Please help, I'm the only one who has the admin privilege of Office365-E1 but since I lost my Mobile phone (which has the MS Authenticator installed), I cannot access to my account, and the stupid thing is I haven't enroll my mobile phone number as my authenticator method.

Please someone help

Thank you

Rolan 

[#2 · Accepted solution]

Hi @RolanLubis,

Do you perhaps have a CSP partner that provides you with the licenses? If yes, they should be able to restore access to your account. If not, I would suggest you contact Microsoft by phone to verify the ownership of a tenant: https://docs.microsoft.com/en-us/microsoft-365/admin/get-help-support?redirectSourcePath=%252fen-us%...

[#3]

Hi @BilalelHadd ,

Thank you for you helpful advised.

What I've done was contacting the partner and asked them to raise a Microsoft incident ticket related my issue and then 15-20 minutes later the Partner informed me to try again to login and setting the Authenticator. All good now...

Thanks again @BilalelHadd