Dec 09 2019 05:45 AM
I wanted to get an idea if others in the community are having these issues or if we're doing something incorrectly.
2FA is successfully implemented and working on our iOS devices. The issue comes with password changes and the iOS device prompting to "Edit Settings" for the native mail app.
After going through and updating your password, you get the 2FA prompt. If you never return to the settings screen, the native mail profile doesn't update and you're continually prompted to "Edit Settings".
The only way the mail profile successfully updates is if you do the following:
Most of our users utilize the Authenticator App and we receive lots of helpdesk tickets because they are not returning to the setup screen to finish updating the profile and then they are inundated with a continual prompt "Edit Settings".
The whole process seems a bit clunky and I would imagine it's more of an Apple issue, but I wanted to see if other are having this issue.
Jul 12 2020 06:25 PM