Voices of Healthcare Cloud is a webinar series hosted by myself, @Vasu Sharma & @Joshua Thompson. My name is Shelly Avery, I am currently a Dir, Healthcare Specialist for Health and Life Sciences focusing on the largest Payor and Provider customers in the US, Vasu is a Sr Customer Success Manager for Microsoft 365 for Health and Life Sciences & Josh is a Sr Account Executive for Healthcare. The goal of this webinar series is to showcase how Healthcare is seeing positive business and clinical outcomes with cloud technology.
We will be bringing new and creative solutions to you at least once a month, so we hope you tune in live or catch the on-demand recording after the session is completed.
In healthcare, member engagement is still largely fragmented as consumerism in healthcare grows. According to a recent Forrester study, only 22% of insurers have a single owner for overall member experience, and fewer than one-third have journey owners responsible for managing key experiences.
For this session, we are excited to discuss the pivotal role service plays in healthcare and how we can reimagine the way you deliver member engagement by knowing your consumers and their needs better.
Learn how to:
Enable frictionless experiences – transforming connections with consumers to activate and improve health
Personalize member experiences and improve agent productivity
Unify the agent desktop experience, Contact Center as a Service and Contact Center AI to deliver exceptional service in an all-in-one Digital Contact Center
Jake Thompson, Global Black Belt, Microsoft
Sara Kloch, Sr. Product Marketing Manager, Nuance
Come join us to hear about how Microsoft can help Deliver Modern Member Engagement Experiences!
Wednesday, September 21, 2022, at 11:00 PT / 12:00 MT/ 1:00 CT / 2:00 ET