Voices of Healthcare Cloud brings you “Delivering Modern Member Engagement Experiences”
Published Sep 09 2022 12:52 PM 993 Views


Voices of Healthcare Cloud is a webinar series hosted by myself, @Vasu Sharma & @Joshua Thompson. My name is Shelly Avery, I am currently a Dir, Healthcare Specialist for Health and Life Sciences focusing on the largest Payor and Provider customers in the US, Vasu is a Sr Customer Success Manager for Microsoft 365 for Health and Life Sciences & Josh is a Sr Account Executive for Healthcare. The goal of this webinar series is to showcase how Healthcare is seeing positive business and clinical outcomes with cloud technology.


We will be bringing new and creative solutions to you at least once a month, so we hope you tune in live or catch the on-demand recording after the session is completed.


If you want to get direct invites for these sessions, you can let us know by filling out this form.


Hopefully you joined our last few webinars on:


In healthcare, member engagement is still largely fragmented as consumerism in healthcare grows. According to a recent Forrester study, only 22% of insurers have a single owner for overall member experience, and fewer than one-third have journey owners responsible for managing key experiences.


For this session, we are excited to discuss the pivotal role service plays in healthcare and how we can reimagine the way you deliver member engagement by knowing your consumers and their needs better.



Learn how to:

  1. Enable frictionless experiences – transforming connections with consumers to activate and improve health
  2. Personalize member experiences and improve agent productivity
  3. Unify the agent desktop experience, Contact Center as a Service and Contact Center AI to deliver exceptional service in an all-in-one Digital Contact Center


Jake Thompson, Global Black Belt, Microsoft  



Sara Kloch, Sr. Product Marketing Manager, Nuance



Come join us to hear about how Microsoft can help Deliver Modern Member Engagement Experiences!


Wednesday, September 21, 2022, at 11:00 PT / 12:00 MT/ 1:00 CT / 2:00 ET

Please click here to join or download the calendar invite here


Also, look out for our upcoming sessions:

  • October 9th - Empower Health Team Collaboration

Please follow the aka.ms/HLSBlog for all this great content. 

Thanks for reading, Shelly Avery | Email, LinkedIn  

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