The Healthcare Shorts: Virtual Visit Back-up or Ad-hock Virtual Visits has prompted an explosion in conversations with customers who have the need and desire, and are ready to start now. One of the questions we get is “How do I start using this?” which is exciting, and doesn’t require advanced technical skills. In fact, there are a ton of existing posts on this blog and documentation resources have the details and samples you need to get started.
That said, it helps to have a bit of guidance on the overall steps to get started with the solution, some specific links to the posts that will come in handy, as well as some frequently asked questions. Whether you’re ready to start building, or want to just get a bit more familiar, read on!
Which technologies are involved?
When some people think of Microsoft’s cloud, they think of services like Word, Outlook, or Teams, which are basically the same for everybody. The reality is that those same customers can remix the underlying technology to meet other needs (like the virtual visit backup).
Even though you don’t need to be an expert with these, it can help to know what technologies are commonly used and the role that they play in the solution. I’ll break this into two categories, the things you can see in the video, and the things that are behind the scenes.
Seen in the video
Microsoft Teams – there are actually a couple of specific things in Teams that are relevant:
Online Meetings – These are also often called Teams meetings, and is used to provide familiar meeting features like voice, video, chat, etc.
Virtual Appointments – This brings additional features to online meetings like a waiting room, no-app-required joining options, and more.
Power Apps – This is used to design the user experience and connect to the automation tools that do the heavy lifting
Behind the scenes in the video
Power Automate – This is used to take the details entered into the app to create the join link and send it out through Email/SMS
Microsoft Graph API – This is used to create virtual visits without having to open up other applications like Teams
Azure Communication Services – This is used to send out an SMS text.