As mentioned in previous posts, I’m fortunate to meet with many healthcare customers, and a use case that has come up quite a bit recently is solutions that help connect the right people together, when one of them may be “remote” and lack access to their regular applications. Some of these include:
Mobile nurse requesting assistance from a physician (Nurse is external to network resources)
Physician to physician consult “nudge” (orders are in the EMR, requesting a live call)
The Microsoft cloud supports the full spectrum of solutions ranging from lightweight to very advanced. In this post we’ll focus primarily on getting started quickly with a lightweight solution, which can be enhanced over time as your needs grow.
This video minimizes the technology footprint, making use of a Teams Conference call and a low-code front-end to make request and creation of the meeting easy-breezy (and has a quick time to implement). In the recording, I cover:
Using a Tag in a Teams channel
Alternatives like Group chat
Configure a Power Virtual Agent
Create a dedicated bot (from scratch) for this use case
Gather information from the nurse
Configure the automation to set the meeting and notify the right people
Deploy and share
Web channel, Teams, Mobile app
Note: There are links to resources called out in the video (scroll past the video).
Enhancements & additional resources
Virtual Appointment API – this related HLS blog post shows the use of this API in the context of another use case (and has a link to GitHub for a sample connector). This was mentioned in the video as a way to allow the Nurse to join from a mobile browser without downloading/logging into Teams.
Power Virtual Agents Channels – official documentation about the available channels and securely deploying to channels of engagement.