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Jun 05 2024, 07:30 AM - 11:30 AM (PDT)
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New Microsoft Teams on Citrix VDI (w/ FSLogix profiles)

Copper Contributor


we're trying to deploy the New Microsoft Teams in our infrastructure.
Technical details:

- Citrix CVAD 1912LTSR CU8 (VDAs are running 2311.0.0.247)

- Windows 10 22H2 19045.4291

- Teams 24074.2321.2810.3500 - Citrix HDX Optimized

- FSLogix 2210 hotfix 3 (2.9.8784.63912)

- Machines are deployes using both PVS and MCS


New Teams opens up, but the "Account/Status management" drop-down menu at the top-right of the MS Teams window disappears immediately. As a result, users can't manage their status and change their profile settings.

Screenshot of what's missing:



What MS Teams looks like in our Citrix VDI environment:



Troubleshooting done so far:

- New Teams re-deployment (completely uninstalled and installed)

- Cache cleared

- User profile (FSLogix) reset and re-created from scratch


Any idea on what could be the cause of the issue?


Thank you



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