Let's say I take a call, and I need to transfer the call back to the auto attendant or to a special queue. For example, someone calls me and asks for technical support, I could put the call on hold and to a transfer (consultative/warm, cold) to the queue or ACD so someone in that group would pick up that is available.
If the queue or acd was a member in the directory, I could just transfer the call just like it's an individual person.
Does that make sense?
