If one area is a challenge for financial services firms looking to digitally transform the way they do business, that area is communication governance. Due to regulations like MiFID II, FINRA Rule 3110, and GDPR, these firms must ensure they capture, store, and manage access to digital communications internally between employees as well as externally with customers, partners, or regulators. Many financial firms remain dependent on traditional communication methods (email, IM, voice) mainly because they already have the processes and tools in place to ensure regulatory compliance for any relevant information they capture. Newer communication platforms that include capabilities like persistent chat, video, voice chat, and document sharing can add a layer of complexity around communication governance - and when there are 200 regulatory updates per day from 750 regulatory bodies, financial firms often find themselves sacrificing modernization.
Microsoft knows that communication governance can be a huge challenge, which is why we’re excited to announce the availability of retention policies for Microsoft Teams, a hub for teamwork with chat, files, calls, and meetings. Teams admins can use the Office 365 Security & Compliance Center to set retention policies for Teams chats and team channels and decide proactively whether to retain content for the entire organization, specific locations or users, or specific teams. This means that financial services firms can provide a modern collaboration platform while still carefully managing information to:
For Teams chat and channel messages, a copy is stored in the chat service and a separate copy is stored (archived) in Exchange online mailboxes (both user and group). By default, Teams chat, channel, and files data are retained forever. Teams retention policies enable Teams admins to set two main types of policies for Teams chat and channel messages:
In addition, Teams admins can now use the Data Privacy tab in the Office 365 Security & Compliance Center to manage the process and execution of data subject requests for data within Teams. This helps financial firms that need to respond to Data Subject Requests from individuals in the EU who request access to their data, which is a core requirement for GDPR compliance.
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 Thomson Reuters, “Cost of Compliance,” 2017
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