Nov 21 2016 12:05 AM
Dear all,
I have a customer that is considering to migrate current Office 365 tenant to a new one just because the original tenant name that does not match current orgaization name. My question here is if FastTrack provides support for this kind of scenarios
Nov 21 2016 10:29 PM
Nov 21 2016 10:37 PM
Dec 30 2016 01:21 PM
SolutionHi Juan,
Probably a bit late for you but I did just recently go through a similar scenario. I can say that after much effort and phone support calls with the Office 365 Support channel that while I was never told NO they won't do it, they were definitely concerned about the amount of time and effort as well as risk involved.
As for FastTrack I would guess they might be even more reluctant. Just a hunch.
Is the current tenant name a "onmicrosoft.com" domain? If so, and they own their own domain, it might be easier to just add the domain they control to their current tenant and leave the default name in the background.
Hard to know for sure your exact scenario but maybe good luck on the outcome.
Dec 31 2016 07:13 AM
Dec 30 2016 01:21 PM
SolutionHi Juan,
Probably a bit late for you but I did just recently go through a similar scenario. I can say that after much effort and phone support calls with the Office 365 Support channel that while I was never told NO they won't do it, they were definitely concerned about the amount of time and effort as well as risk involved.
As for FastTrack I would guess they might be even more reluctant. Just a hunch.
Is the current tenant name a "onmicrosoft.com" domain? If so, and they own their own domain, it might be easier to just add the domain they control to their current tenant and leave the default name in the background.
Hard to know for sure your exact scenario but maybe good luck on the outcome.