User receiving message recall failure from a gmail account

[saikelu]

Hi All,

One of the users in our organization sent an email to another internal user. When he tried to recall that message, he received recall failure from a Gmail address which is recipient's personal Gmail ID.

We've checked the below

• No email forwarding is present on user's account.(Not in Outlook or serverside)
• No audit logs related to recent forwarding creation.
• No events in message trace including extended trace related to forwarding.

Am I missing something? Please help.

[#2]

Hi , what I experience recall that message out of organization not going to work, usually work within your organization.