User receiving message recall failure from a gmail account

%3CLINGO-SUB%20id%3D%22lingo-sub-2739922%22%20slang%3D%22en-US%22%3EUser%20receiving%20message%20recall%20failure%20from%20a%20gmail%20account%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2739922%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20All%2C%3C%2FP%3E%3CP%3EOne%20of%20the%20users%20in%20our%20organization%20sent%20an%20email%20to%20another%20internal%20user.%20When%20he%20tried%20to%20recall%20that%20message%2C%20he%20received%20recall%20failure%20from%20a%20Gmail%20address%20which%20is%20recipient's%20personal%20Gmail%20ID.%3C%2FP%3E%3CP%3EWe've%20checked%20the%20below%3C%2FP%3E%3CUL%3E%3CLI%3ENo%20email%20forwarding%20is%20present%20on%20user's%20account.(Not%20in%20Outlook%20or%20serverside)%3C%2FLI%3E%3CLI%3ENo%20audit%20logs%20related%20to%20recent%20forwarding%20creation.%3C%2FLI%3E%3CLI%3ENo%20events%20in%20message%20trace%20including%20extended%20trace%20related%20to%20forwarding.%3C%2FLI%3E%3C%2FUL%3E%3CP%3EAm%20I%20missing%20something%3F%20Please%20help.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-2739922%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EExchange%20Online%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EOffice%20365%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-2741317%22%20slang%3D%22en-US%22%3ERe%3A%20User%20receiving%20message%20recall%20failure%20from%20a%20gmail%20account%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2741317%22%20slang%3D%22en-US%22%3EHi%20%2C%20what%20I%20experience%20recall%20that%20message%20out%20of%20organization%20not%20going%20to%20work%2C%20usually%20work%20within%20your%20organization.%3C%2FLINGO-BODY%3E
Occasional Contributor

Hi All,

One of the users in our organization sent an email to another internal user. When he tried to recall that message, he received recall failure from a Gmail address which is recipient's personal Gmail ID.

We've checked the below

  • No email forwarding is present on user's account.(Not in Outlook or serverside)
  • No audit logs related to recent forwarding creation.
  • No events in message trace including extended trace related to forwarding.

Am I missing something? Please help.

1 Reply
Hi , what I experience recall that message out of organization not going to work, usually work within your organization.