User receiving message recall failure from a gmail account

Copper Contributor

Hi All,

One of the users in our organization sent an email to another internal user. When he tried to recall that message, he received recall failure from a Gmail address which is recipient's personal Gmail ID.

We've checked the below

  • No email forwarding is present on user's account.(Not in Outlook or serverside)
  • No audit logs related to recent forwarding creation.
  • No events in message trace including extended trace related to forwarding.

Am I missing something? Please help.

1 Reply
Hi , what I experience recall that message out of organization not going to work, usually work within your organization.