user gets an error and then Outlook shuts down

Copper Contributor

He creates a meeting and fills the Subject and Place (meeting room) under the Appointment tab, then switches to the Planning Assistant tab and adds the same meeting room under All Attendees, then a box will appear, pressing OK to update the meeting. Then Outlook closes with an error 0x000cfc60.


I can't find that error code on the internet.


Windows log:

Name of program with errors: OUTLOOK.EXE, version: 16.0.4954.1000, timestamp: 0x5df956bf
Module name with error: OUTLOOK.EXE, version: 16.0.4954.1000, timestamp: 0x5df956bf
Exception code: 0xc0000005
Offset with error 0x000cfc60
Process ID 0x2e08
Program start time 0x01d5e305813d7e4c
Programsti: C:\Program Files (x86)\Microsoft Office\Office16\OUTLOOK.EXE
Modulsti: C:\Program Files (x86)\Microsoft Office\Office16\OUTLOOK.EXE
Report ID: 3a3c6de0-1694-4776-8cd9-3744693fbcc7
Full name of program with errors:
Relative program ID for program with error:


Does anyone know about that error code? and what it takes to solve it?


ps. we have on-premises exchange server 2019 and the user is working on a Surface Book 2.
pps. I have succeeded in restoring the same bug on my Lenovo laptop.

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