Jul 18 2023 07:53 AM
Jul 18 2023 07:53 AM
We use Exchange 365 for our mailbox-storage and an external system for sending and receiving mail to/from the internet. We sometimes have the issue that a NDR cannot be delivered to the end-user. Our external system generates this NDR, but sends this to a mailaddress where bounce-verification is included (such as: prvs=tag-value=email address removed for privacy reasons). Exchange 365 than generates an error: access denied, as described here: https://learn.microsoft.com/en-us/exchange/mail-flow-best-practices/use-directory-based-edge-blockin....
Is it possible to configure so the NDR is delivered to the end-user mailbox?
Jul 19 2023 01:21 AM
To make sure that Non-Delivery Reports (NDRs) are successfully delivered to the end-user mailbox in Exchange Online (Office 365), you can try to use these options (steps):
1. Make sure that the external system sending NDRs uses a valid email address that can be accepted by Exchange Online.
Email non-delivery report (NDR) and SMTP errors in Exchange Online - Exchange | Microsoft Learn
2. turn off the Directory Based Edge Blocking (DBEB) feature for your verified domain in Exchange Online. DBEB is a security measure that can sometimes mistakenly block legitimate NDRs.
To disable DBEB, you can use the following PowerShell command:
Set-RemoteDomain -Identity "Default" -UseDirectoryEdgeBlockList $false
3. Configure a transport rule in Exchange Online to redirect NDRs to the end-user mailbox.
To create the transport rule, you can use the following PowerShell command:
New-TransportRule -Name "Redirect NDRs to End-User Mailbox" -RecipientDomainIs "yourdomain.com" -MessageTypeMatches "NDR" -RedirectMessageTo "email address removed for privacy reasons"
*Replace "yourdomain.com" with your actual domain and "email address removed for privacy reasons" with the email address of the end-user.
Mail flow rules (transport rules) in Exchange Online | Microsoft Learn
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Jul 21 2023 06:59 AM