Unable to add account in outlook in Mac computer

Iron Contributor



Please i need your help on this issue.


One of my customer is unable to add account in outlook in Mac computer error says account exist already. If he signs into Windows system with the same account it shows the account is there i.e. we can see the account.

If he signs into outlook web we can still see that the email account is there meaning it has actually been added
But does not show up in outlook in the Mac computer.

1 Reply
Hi @MikeJohn1710, please kill the outlook profile from Mac.
To delete the profile, go to Finder > Applications > right-click / CTRL-click on Outlook > Show Package Contents > Contents > SharedSupport > Outlook Profile Manager > Select profile > Click the minus sign to remove. Then empty trash.