SOLVED

Two-step verification suddenly required for mail apps?

Steel Contributor

Enjoying the quiet here at the end of the week before the holidays, when out of the blue a user gets this message in Mail on their iPhone:

 

download_20161222_153633.pngThey're currently unable to send or receive emails from their phone. I've looked around at all of our settings, but we don't have two-factor enabled for anyone right now, so I'm stumped. I haven't heard reports from any other users (though a lot of them use the Outlook app), but I haven't changed any of our Exchange or Security setting in a few weeks, either, so I'm not sure what would have triggered this all of a sudden. Any thoughts before I open a support ticket?

2 Replies
best response confirmed by VI_Migration (Silver Contributor)
Solution
Hey, i had the same issue. I had wrote my experience on my Blog page. It's German but it may helps:

http://asichel.de/2016/11/09/office-365-exchange-online-active-sync-device-in-quarantaene/

Thanks. I checked the device quarantine and this users's device, along with several others, had managed to find their way into the quarantine. I used the PowerShell commands from your blog to verify that the user's device actually did get removed from the quarantine.

1 best response

Accepted Solutions
best response confirmed by VI_Migration (Silver Contributor)
Solution
Hey, i had the same issue. I had wrote my experience on my Blog page. It's German but it may helps:

http://asichel.de/2016/11/09/office-365-exchange-online-active-sync-device-in-quarantaene/

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