Some user cannot send and receive email in outlook

Copper Contributor

Hi Friends,

We are running Exchange server 2013 in Vmware. Some users cannot receive email in their mobile devices but in outlook and OWA they can. And some user cannot send and receive email at all. When I am trying tosending mail it is failing with below error massage:

There's a problem with the recipient's mailbox. Please try resending the message. If the problem continues, please contact your helpdesk.

The following organization rejected your message:

Diagnostic information for administrators:

Remote Server returned '554 5.2.0 STOREDRV.Deliver.Exception:StoragePermanentException.MapiExceptionDatabaseError; Failed to process message due to a permanent exception with message Cannot complete delivery-time processing. ...,


When I used this command New-MailboxRepairRequest -Mailbox john.recipient -CorruptionType ProvisionedFolder,SearchFolder,AggregateCounts,Folderview

It is giving WARNING: The user hasn’t logged on to mailbox ‘ Office/Users/Blake Johnson’
(‘0971ff8e-d6d1-4bd6-98b9-384b35103a2d’), so there is no data to return. After the user logs on, this longer appear.


Would anybody advice the solution for both issue mobile device and outlook/ OWA send and receive issue.


Thanks a lot.



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