Nov 15 2022 03:04 PM
When new email arrives and 1 person works on the email, once work is completed, the email is dragged to a sub folder. This should reflect on the other 2 users screens for that email but doesn't . So other 2 staff has to manually drag that email to the sub-folder. So the syncing isn't working. The same occurs for the other 2 staff. This has been occurring for about 4 months now
Their OST files are the same size of 12.6 gb
Permissions are the same
Each users has the outlook add-in options
Unchecked cache for each and let re-sync overnight and 1 year stored email locally
Used scanpst for each and no issues
Deleted email accounts for each to no affect
If someone has further ideas, am open to suggestions please
Nov 15 2022 11:28 PM