Room´s Notifications goes to deleted itens

[andredias96]

Good morning

I have the following problem when creating meetings via Outlook Rooms.

When we create a meeting invite via a Room's calendar, after the other person has accepted/rejected the meeting, the notification goes directly to the deleted items in the Room's mailbox.
If I do the same process with my account, the acceptance/rejection notification stays in my inbox.
Is this a room-specific setting? Is it possible to change this behavior?

Thank you

[#2]

Hi @andredias96,

Yes, the behavior you described is room-specific. By default, Outlook Rooms deletes meeting invitation notifications from the room's mailbox after the meeting is accepted or declined. 

However, you can change this setting so that meeting invitation notifications are retained in the room's mailbox. To do this, follow these steps:

1. Open Outlook and go to File > Options.
2. In the Outlook Options dialog box, select Mail from the list of categories on the left.
3. Scroll down to the Send messages section and uncheck the box next to Delete meeting requests and notifications from Inbox after responding.
4. Click OK to save your changes.

Once you have made this change, meeting invitation notifications will be retained in the room's mailbox after the meeting is accepted or declined.

Please click Mark as Best Response & Like if my post helped you to solve your issue.
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Kindest regards,

Leon Pavesic
(LinkedIn)

[#3]

Hi @LeonPavesic ,

thanks in advance for your help.

I already have this setting disabled and the problem persists.

Can I test something else?