SOLVED

Room finder not working but suggested locations show rooms

%3CLINGO-SUB%20id%3D%22lingo-sub-3177958%22%20slang%3D%22en-US%22%3ERoom%20finder%20not%20working%20but%20suggested%20locations%20show%20rooms%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-3177958%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20everyone%2C%3C%2FP%3E%3CP%3EWe%20have%20a%20problem%20with%20room%20finder%20both%20in%20outlook%20and%20OWA.%3C%2FP%3E%3CP%3EWhen%20a%20user%20tries%20to%20check%20the%20room%20finder%20to%20search%20for%20a%20room%20they%20get%20this%20window%3A%3C%2FP%3E%3CP%3E%3CSPAN%20class%3D%22lia-inline-image-display-wrapper%20lia-image-align-inline%22%20image-alt%3D%22RahamimL_0-1645095548005.png%22%20style%3D%22width%3A%20400px%3B%22%3E%3CIMG%20src%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F349029i160165E9A5E07117%2Fimage-size%2Fmedium%3Fv%3Dv2%26amp%3Bpx%3D400%22%20role%3D%22button%22%20title%3D%22RahamimL_0-1645095548005.png%22%20alt%3D%22RahamimL_0-1645095548005.png%22%20%2F%3E%3C%2FSPAN%3E%3C%2FP%3E%3CP%3EOur%20exchange%20is%20hybrid.%20The%20on-premise%20exchange%20server%20is%20used%20for%20mail%20relay%20and%20creating%20new%20mail-enabled%20users%20(historical%20reasons).%3C%2FP%3E%3CP%3EBased%20on%20all%20the%20forums%20and%20documentations%20I%20created%20a%20room%20list%20distribution%20group%20and%20added%20all%20the%20rooms%20to%20that%20group.%20This%20several%20days%20ago%20and%20didn't%20resolve%20the%20issue.%20I%20also%20modified%20the%20metadata%20of%20one%20of%20the%20rooms%20(Added%20building%20and%20audio%20device%20name%20and%20video%20device%20name)%20This%20also%20didn't%20help.%3C%2FP%3E%3CP%3EThe%20thing%20is%2C%20if%20I%20click%20on%20the%20suggested%20location%20I%20see%20the%20rooms%20including%20all%20the%20data%20about%20the%20room's%20availability.%3C%2FP%3E%3CP%3EI%20found%20some%20saying%20to%20create%20another%20room%20list%20even%20as%20a%20dummy%20to%20fix%20this%20issue...%20did%20that%20while%20writing%20this%20message%20and%20not%20sure%20this%20will%20help...%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAny%20idea%3F%20should%20I%20open%20a%20ticket%20with%20Microsoft%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThanks%20in%20advance%2C%20Rahamim.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-3177958%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EExchange%20Online%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EOffice%20365%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EOutlook%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3ERoomList%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-3195748%22%20slang%3D%22en-US%22%3ERe%3A%20Room%20finder%20not%20working%20but%20suggested%20locations%20show%20rooms%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-3195748%22%20slang%3D%22en-US%22%3EHi%20Rahamim%2C%3CBR%20%2F%3E%3CBR%20%2F%3ESame%20here.%20I%20have%20opened%20a%20support%20ticket%2C%20and%20this%20was%20recommended%20solution%3A%3CBR%20%2F%3E%3CA%20href%3D%22https%3A%2F%2Fdocs.microsoft.com%2Fen-us%2Fexchange%2Ftroubleshoot%2Fcalendars%2Fconference-rooms-not-displayed%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%22%3Ehttps%3A%2F%2Fdocs.microsoft.com%2Fen-us%2Fexchange%2Ftroubleshoot%2Fcalendars%2Fconference-rooms-not-displayed%3C%2FA%3E%3CBR%20%2F%3EThe%20solution%20seems%20to%20be%20working%20for%20Teams%20but%20not%20for%20Outlook.%3CBR%20%2F%3EWhat%20I%20noticed%20is%20that%20if%20you%20update%20a%20resource%20from%20a%20room%20to%20a%20workplace%2C%20it%20will%20show%20up%20in%20the%20finder.%20(Not%20an%20ideal%20solution%20of%20course)%3CBR%20%2F%3ESet-Mailbox%20-Identity%20%E2%80%9CEmail%20address%20removed%E2%80%9D%20-Type%20workplace%3CBR%20%2F%3EThat%20makes%20me%20think%20it's%20a%20room%20finder%20filtering%20issue%20that%20broke%20listing%20any%20available%20rooms.%3CBR%20%2F%3E%3CBR%20%2F%3E%3C%2FLINGO-BODY%3E
Frequent Contributor

Hi everyone,

We have a problem with room finder both in outlook and OWA.

When a user tries to check the room finder to search for a room they get this window:

RahamimL_0-1645095548005.png

Our exchange is hybrid. The on-premise exchange server is used for mail relay and creating new mail-enabled users (historical reasons).

Based on all the forums and documentations I created a room list distribution group and added all the rooms to that group. This several days ago and didn't resolve the issue. I also modified the metadata of one of the rooms (Added building and audio device name and video device name) This also didn't help.

The thing is, if I click on the suggested location I see the rooms including all the data about the room's availability.

I found some saying to create another room list even as a dummy to fix this issue... did that while writing this message and not sure this will help...

 

Any idea? should I open a ticket with Microsoft?

 

Thanks in advance, Rahamim.

2 Replies
best response confirmed by RahamimL (Frequent Contributor)
Solution
Hi Rahamim,

Same here. I have opened a support ticket, and this was recommended solution:
https://docs.microsoft.com/en-us/exchange/troubleshoot/calendars/conference-rooms-not-displayed
The solution seems to be working for Teams but not for Outlook.
What I noticed is that if you update a resource from a room to a workplace, it will show up in the finder. (Not an ideal solution of course)
Set-Mailbox -Identity “Email address removed” -Type workplace
That makes me think it's a room finder filtering issue that broke listing any available rooms.

@Yasin1 

I had to configure a city for each room for the list to be populated to outlook

RahamimL_0-1645526325415.png

How to configure the new Room Finder in Outlook - Microsoft Tech Community

 

Thanks for your answer. Rahamim.