Recommended Clients for Exchange Activesync for Exchange 2019 Mailbox Users

[Craig Unterborn]

In my environment, we have Exchange 2019 CU11.

My understanding from when I spoke with Microsoft Exchange Engineers on the phone was that the Outlook mobile app was built primarily around for mailbox in Exchange Online (M365). 

While I know that Outlook mobile app does have Activesync in it, the Engineers told us that for Exchange On-Premises mailboxes, we should use the Native Mail, Calendar, and Contacts apps on Android and iOS because the Outlook mobile app wasn't meant for Exchange On-Premises.

Would someone be able to confirm or give recommendations as to what is truly the way we should direct our customers to use when accessing On-Premises Exchange email on their mobile devices?

[#2]

Hi @Craig Unterborn,

I'm agree and disagree at the same time 🙂 

Outlook mobile app is compatible with pure Exchange OnPrem mailboxes:

Outlook for iOS and Android | Microsoft Learn

Mobile devices | Microsoft Learn

But it's also true that there're limitations and auth concerns in such cases:

Outlook for iOS and Android in Exchange Online: FAQ | Microsoft Learn

So, basically, even if you can perfectly use Outlook Mobile App with pure Exchange On Prem server, in my case I would agree with the other engineers and use the native apps. Let's see if someone else has a different opinion 😉