Prohibit Auto reply to the Helpdesk mailbox

%3CLINGO-SUB%20id%3D%22lingo-sub-107359%22%20slang%3D%22en-US%22%3EProhibit%20Auto%20reply%20to%20the%20Helpdesk%20mailbox%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-107359%22%20slang%3D%22en-US%22%3E%3CP%3EHi.%20We%20have%20had%20a%20problem%20with%20mail%20loops%2C%20because%20a%20mail%20was%20sent%20to%20a%20helpdesk%20mailbox%2C%20that%20replied%20with%20a%20case%20number%2C%20that%20triggered%20the%20users%20autoreply%20that%20triggered%20at%20new%20case%20number%20and%20that%20just%20went%20on%20and%20on%20and%20on.%3C%2FP%3E%3CP%3EIs%20there%20a%20way%2C%20in%20Exchange%20Online%2C%20to%20stop%20auto%20reply%20going%20to%20a%20specific%20mailboks%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-107359%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EExchange%20Online%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EOffice%20365%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-109246%22%20slang%3D%22en-US%22%3ERe%3A%20Prohibit%20Auto%20reply%20to%20the%20Helpdesk%20mailbox%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-109246%22%20slang%3D%22en-US%22%3E%3CP%3EI%20ended%20up%20doing%20this%20with%20rules%20(in%20Office%20365).%20One%20rule%20to%20prohibit%20Out%20Of%20Office%20replies%20to%20go%20to%20specific%20mailboxes%20and%20another%20that%20identified%20%22auto-submitted%22%20in%20the%20header%20of%20an%20e-mail%20and%20deleted%20this%20too.%3C%2FP%3E%3CP%3EOnly%20problem%20is%20that%20when%20the%20mail%20come%20from%20my%20old%20Exchange%202010%2C%20the%20%22auto-submitted%22%20is%20not%20added%20when%20the%20e-mail%20is%20generated%20by%20an%20Outlook%20rule.%20But%20this%20is%20good%20enough.%3C%2FP%3E%3CP%3EThanks%20for%20input.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-108590%22%20slang%3D%22en-US%22%3ERe%3A%20Prohibit%20Auto%20reply%20to%20the%20Helpdesk%20mailbox%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-108590%22%20slang%3D%22en-US%22%3EWhy%20don't%20you%20create%20a%20trasport%20rule%20to%20purge%20auto%20replies%20based%20email%20header%3F%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-108315%22%20slang%3D%22en-US%22%3ERe%3A%20Prohibit%20Auto%20reply%20to%20the%20Helpdesk%20mailbox%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-108315%22%20slang%3D%22en-US%22%3E%3CP%3EInbox%20rules%20used%20as%20OOO%20replies%20have%20a%20different%20message%20class%2C%20you%20cannot%20%22catch%22%20those%20via%20the%20same%20method.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-107963%22%20slang%3D%22en-US%22%3ERe%3A%20Prohibit%20Auto%20reply%20to%20the%20Helpdesk%20mailbox%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-107963%22%20slang%3D%22en-US%22%3E%3CP%3EYou%20may%20want%20to%20configure%20a%20transport%20rule%20that%20is%20applied%20to%20the%20%22case%20created%22-mails%20from%20your%20helpdesk%20inbox%20to%20the%20user.%20You%20can%20apply%20the%3CSPAN%3E%26nbsp%3B%3C%2FSPAN%3E%3CSTRONG%3EX-Auto-Response-Suppress%26nbsp%3B%3C%2FSTRONG%3Eheader%20to%20these%20e-mails.%20See%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fmsdn.microsoft.com%2Fen-us%2Flibrary%2Fee219609(v%3Dexchg.80).aspx%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fmsdn.microsoft.com%2Fen-us%2Flibrary%2Fee219609(v%3Dexchg.80).aspx%3C%2FA%3E%20for%20more%20information.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-107691%22%20slang%3D%22en-US%22%3ERe%3A%20Prohibit%20Auto%20reply%20to%20the%20Helpdesk%20mailbox%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-107691%22%20slang%3D%22en-US%22%3E%3CP%3EThanks%20for%20reply.%20I%20found%20out%20how%20to%20make%20the%20rule%20that%20will%20purge%20any%20OOF%20that%20comes%20to%20the%20helpdesk%20mailbox.%20But%20if%20I%20go%20to%20my%20outlook%2C%20and%20creates%20an%20e-mail%20rule%2C%20that%20will%20reply%20to%20any%20e-mail%20sent%20to%20me%20(some%20users%20do%20this%20instead%20of%20using%20Out%20Of%20Office)%2C%20I%20can%20not%20stop%20the%20loop.%3C%2FP%3E%3CP%3EAny%20idea%20on%20how%20to%20identify%20e-mails%20that%20have%20beeen%20created%20from%20an%20outlook%20rule%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-107620%22%20slang%3D%22en-US%22%3ERe%3A%20Prohibit%20Auto%20reply%20to%20the%20Helpdesk%20mailbox%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-107620%22%20slang%3D%22en-US%22%3E%3CP%3EIn%20Exchange%2C%20Autoreply%20is%20being%20sent%20once%20during%20the%20period%20of%20Auto%20Reply%20(Foremly%20known%20as%20OOF).%20If%20I%20sent%20an%20email%20to%20someone%20who%20is%20OOF%20and%20i%20get%20his%20auto%20reply%2C%20I%20won't%20get%20his%20auto%20reply%20for%20his%20current%20OOF%20period%20if%20i%20send%20him%20a%20follow%20up%20email%20or%20new%20email%20etc.%20If%20you're%20getting%20AutoReply%20from%20user%20mailbox%20everytime%2C%20make%20sure%20the%20user%20mailbox%20isn't%20corrupted%20sending%20auto%20reply.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLING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Contributor

Hi. We have had a problem with mail loops, because a mail was sent to a helpdesk mailbox, that replied with a case number, that triggered the users autoreply that triggered at new case number and that just went on and on and on.

Is there a way, in Exchange Online, to stop auto reply going to a specific mailboks?

7 Replies

In the case you are describing, no, you simply dont know the address beforehand. You should however be able to configure a transport rule to block OOO replies sent to this particular mailbox, and avoid the automatic creation of incidents. You can find an example here: https://serverfault.com/questions/704250/office-365-disable-automatic-replies-to-spcific-addresses

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In Exchange, Autoreply is being sent once during the period of Auto Reply (Foremly known as OOF). If I sent an email to someone who is OOF and i get his auto reply, I won't get his auto reply for his current OOF period if i send him a follow up email or new email etc. If you're getting AutoReply from user mailbox everytime, make sure the user mailbox isn't corrupted sending auto reply.

 

 

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Thanks for reply. I found out how to make the rule that will purge any OOF that comes to the helpdesk mailbox. But if I go to my outlook, and creates an e-mail rule, that will reply to any e-mail sent to me (some users do this instead of using Out Of Office), I can not stop the loop.

Any idea on how to identify e-mails that have beeen created from an outlook rule?

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You may want to configure a transport rule that is applied to the "case created"-mails from your helpdesk inbox to the user. You can apply the X-Auto-Response-Suppress header to these e-mails. See https://msdn.microsoft.com/en-us/library/ee219609(v=exchg.80).aspx for more information.

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Inbox rules used as OOO replies have a different message class, you cannot "catch" those via the same method.

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Why don't you create a trasport rule to purge auto replies based email header?
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I ended up doing this with rules (in Office 365). One rule to prohibit Out Of Office replies to go to specific mailboxes and another that identified "auto-submitted" in the header of an e-mail and deleted this too.

Only problem is that when the mail come from my old Exchange 2010, the "auto-submitted" is not added when the e-mail is generated by an Outlook rule. But this is good enough.

Thanks for input.