Problem with permissions in Exchange.

Copper Contributor

Hey all,

I`m beginner in MS admin portal.

Could someone advise -  Two employees with same rights, one have access to approve quarantined phones and second employee don't have access to that feature. Both have Help Desk Administrator group.

1 Reply
That's an Exchange operation, so you need to add the user to the corresponding roles (role groups) in Exchange. Open the EAC > Roles > Admin roles or go directly here:
Check which role group the other user is assigned to, and copy from it. By default, only the Organization Management role group has sufficient permissions to perform this task, so I assume you likely have a custom, more restricted role created to limit the permissions. If needed, consider creating a custom role group with just the "Organization Client Access" role assigned.