Problem with permissions in Exchange.

[Yszty]

Hey all,

I`m beginner in MS admin portal.

Could someone advise -  Two employees with same rights, one have access to approve quarantined phones and second employee don't have access to that feature. Both have Help Desk Administrator group.

[#2]

That's an Exchange operation, so you need to add the user to the corresponding roles (role groups) in Exchange. Open the EAC > Roles > Admin roles or go directly here: https://admin.exchange.microsoft.com/#/adminRoles
Check which role group the other user is assigned to, and copy from it. By default, only the Organization Management role group has sufficient permissions to perform this task, so I assume you likely have a custom, more restricted role created to limit the permissions. If needed, consider creating a custom role group with just the "Organization Client Access" role assigned.