SOLVED

Possible to show forwarding address instead of original sender?

%3CLINGO-SUB%20id%3D%22lingo-sub-1971042%22%20slang%3D%22en-US%22%3EPossible%20to%20show%20forwarding%20address%20instead%20of%20original%20sender%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1971042%22%20slang%3D%22en-US%22%3E%3CP%3EWe%20use%20a%20ticketing%20system%20that%20accepts%20forwarded%20mail%20and%20puts%20the%20mail%20into%20categories%2C%20based%20on%20the%20forwarded%20address%20(like%20%3CA%20href%3D%22mailto%3Ahelpdesk%40company%2Ccom%22%20target%3D%22_blank%22%20rel%3D%22noopener%20nofollow%20noreferrer%22%3Ehelpdesk%40company%2Ccom%3C%2FA%3E%20or%20%3CA%20href%3D%22mailto%3Ahumanresources%40company.com_%22%20target%3D%22_blank%22%20rel%3D%22noopener%20nofollow%20noreferrer%22%3Ehumanresources%40company.com)%3C%2FA%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%26nbsp%3B%20have%20enabled%20forwarding%20via%20a%20contact%20in%20the%20Exchange%20Management%20Console%2C%20and%20that%20works%20fine.%26nbsp%3B%20The%20problem%20is%20that%20the%20end%20recipient%20system%20needs%20have%20the%20emails%20from%20the%20forwarded%20account%20(%3CA%20href%3D%22mailto%3Ahelpdesk%40company.com%22%20target%3D%22_blank%22%20rel%3D%22noopener%20nofollow%20noreferrer%22%3Ehelpdesk%40company.com%3C%2FA%3E)%20and%20not%20the%20original%20sender.%26nbsp%3B%20It%20appears%20this%20this%20is%20by%20design%20in%20Exchange%3B%20anyone%20know%20a%20work-around%3F%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-1971042%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EExchange%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3Eforwarding%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1978177%22%20slang%3D%22en-US%22%3ERe%3A%20Possible%20to%20show%20forwarding%20address%20instead%20of%20original%20sender%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1978177%22%20slang%3D%22en-US%22%3ENot%20really%20possible%20with%20any%20kind%20of%20Transport%20Rule%20%2F%20Inbox%20Rule.%3CBR%20%2F%3EThe%20only%20thing%20I%20can%20come%20up%20with%2C%20is%20to%20use%20re-write%20the%20address%2C%20and%20that%20might%20not%20fit%20your%20needs%20depending%20on%20the%20recipient%20and%20mailboxtype%3CBR%20%2F%3E%3CA%20href%3D%22https%3A%2F%2Fdocs.microsoft.com%2Fen-us%2Fpowershell%2Fmodule%2Fexchange%2Fnew-addressrewriteentry%3Fview%3Dexchange-ps%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%22%3Ehttps%3A%2F%2Fdocs.microsoft.com%2Fen-us%2Fpowershell%2Fmodule%2Fexchange%2Fnew-addressrewriteentry%3Fview%3Dexchange-ps%3C%2FA%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1979050%22%20slang%3D%22en-US%22%3ERe%3A%20Possible%20to%20show%20forwarding%20address%20instead%20of%20original%20sender%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1979050%22%20slang%3D%22en-US%22%3E%3CP%3EHi%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F895308%22%20target%3D%22_blank%22%3E%40TomCSB%3C%2FA%3E%2C%20as%20far%20as%20know%26nbsp%3B%20you%20just%20have%20to%20create%20an%20Inbox%20rule%26nbsp%3B%20with%20%22forward%20to%22%20action.%3C%2FP%3E%3C%2FLINGO-BODY%3E
New Contributor

We use a ticketing system that accepts forwarded mail and puts the mail into categories, based on the forwarded address (like helpdesk@company,com or humanresources@company.com)

 

I  have enabled forwarding via a contact in the Exchange Management Console, and that works fine.  The problem is that the end recipient system needs have the emails from the forwarded account (helpdesk@company.com) and not the original sender.  It appears this this is by design in Exchange; anyone know a work-around? 

3 Replies

Hi @TomCSB, as far as know  you just have to create an Inbox rule  with "forward to" action.

best response confirmed by TomCSB (New Contributor)
Solution

@Victor Ivanidze 

 

Thank you.  That does not work, but we do have forwarding disabled on the default remote domain.  Instead, I used the mailbox options to have mail forwarded to a contact and that seems to work. 

Hi @TomCSB, it seems I mean the same thing ;)