09-11-2018 11:49 AM
09-11-2018 11:49 AM
Running Exchange 2013
Running Outlook 2016
I have finished a cross forest migration. When I shutdown the old exchange server for testing, I have some users who's outlook can take 2+ minutes to load.
Things I have tried:
Outlook in safe mode.
Disabled IPv6 on Exchange server and workstation.
Verified autodiscover is working and correct.
Setup new Outlook profile.
Changed the TCPAckFrequency https://adaptivesolutions.com/outlook-slow-after-migrating-to-exchange-2013/
The issue seems to be machine base as I can setup a troubled user on a working PC without issue.
It seems to be tied to the Windows Profile. However, I have hundreds of users so I cannot create all new profiles.
Any ideas what could cause this, or how I can troubleshoot further?
09-13-2018 07:18 AM - edited 09-13-2018 07:18 AM
Hey @Jason Gaffney,
That is a weird spot to be in, I have had to deal with similar issues before, and these support issues that are widespread, but somewhat random can be the worst.
I would be interested to know when you say profile (windows) based, if that is the entire machine, just their outlook profile, etc.
1. Does their OWA load and function fine and at a speed you would expect?
2. Does https://testconnectivity.microsoft.com/ from their machine work as expected (run the outlook connectivity, and outlook autodiscover tests). Are you seeing quick response times there or slow?
3. If you setup a new email profile (not windows profile) does that fix the issue?
The above 3 things will help to narrow down the problem.
- If all 3 are slow, its probably something related to their network/firewall (even at a machine/windows level), and tinkering with the applications etc probably wont help.
- if the testconnectivity works, but owa is acting funking, it could be mailbox specific on the exchange system
- If the testconnectivity and OWA are quick, but outlook profile helps, then im guessing old cached information is stored in their outlook, and a fresh start would be good
Outlook is a fickle thing. Most of the times I have dealt with issues like this, the specific outlook profile they have is just running sluggish and slow, and a new one almost always helped. Its not ideal, but sometimes outlook profiles just stop working great, especially after migrations.
I would try those things for a few users, see if you can find any consistency, and try to narrow down the problem to a specific area. Unfortunately I think you are likely to find outlook as the culprit, and a new profile to be the easiest path forward.