Outlook show add service prompt

Brass Contributor

We have exchange 2016 on-prem.

Suddenly some users are prompted with a “add a service” window, while using outlook, which ask for credential with a message that “ no work credential are found” and showing the “local” domain account credential as “email’

we cannot understand which service is referring to since we did not make any change to the organization

Any idea why is this happening ?

It happens only to some users not all.

Most of them have Office 2021 Home & Business ed.

1 Reply
Make sure both Exchange and Outlook have all the latest updates/patches installed. You can usually see what connection is causing the problem by checking the Outlook connection status https://learn.microsoft.com/en-us/outlook/troubleshoot/connectivity/description-of-the-connection-st...