Outlook logon fails after mailbox moves from Exchange 2010 to Exchange 2013 or Exchange 2016

Copper Contributor

Can MS please let me know if a fix has been released for the below issues.

 

Outlook logon fails after mailbox moves from Exchange 2010 to Exchange 2013 or Exchange 2016

https://support.microsoft.com/en-hk/help/3097392/outlook-logon-fails-after-mailbox-moves-from-exchan...

 

The workaround is working but i do not feel this is a permanent solution.

https://partnersupport.microsoft.com/en-us/par_servplat/forum/par_exchserv/mailbox-move-from-exchang...

https://www.google.co.uk/search?q=RESOLVED+(Exchange+2016+bug)+-+Outlook+not+connecting+to+Exchange+...

 

https://support.microsoft.com/en-hk/help/3097392/outlook-logon-fails-after-mailbox-moves-from-exchan...

 

 

I LOOK FORWARD TO YOUR RESPONSE.

 

Thanks

 

 

1 Reply

It's the only way, supported and not really an issue if you're aware Ex2013+ caches Autodiscover information. Plan for it, and start your moves with suspend-when-ready. When you are ready to complete the moves, have a script running periodically recycling Autodiscover, OWA and Sync app pools, or lower the recycle interval settings in IIS on those Exchange boxes for those pools.