Outlook 2013 - Custom Folder saving issue

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Occasional Contributor

Hello community,

we have the following issue with our Outlook Client 2013 – hope someone has an idea how we can fix this.

When opening the mailbox, the custom saved folder structure rearranges to the default alphabetical folder structure.

 

Example: Custom saved closing the Mailbox

Folder A

Folder F

Folder G

..

 

After opening the Mailbox again:

Folder A

Folder B

Folder C

..

 

Does someone have I idea how we can prevent this?

 

Architecture: Exchange onPrem, Outlook 2013 Client

 

Thank you much in regards

Nik

1 Reply
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Hi Nikolaus,
Go to the Folder tab and click on Show All folders A-Z to turn this off.
On the other hand, If you have multiple data files in your profile, the default data file is first and the other data files follow in alphabetical order. You can drag the data files to re-arrange them in Outlook 2013 and up.
Hope this helps... And Merry Christmas :)