SOLVED

Online - Data retrieval failures occurred

Copper Contributor

One of 3 Exchange Servers running on Windows Server 2019 returns "Online - Data retrieval failures occurred" I have tried to fix it by following this fix.

I have also tried:

cd C:\Windows\System32\wbem\Autorecover

Now, /f %s in ('dir /b *.mof *.mfl') do mofcomp %s


However, neither do not seem to fix it. Do you have any other suggestions?
Thank you in advance

2 Replies
best response confirmed by Wachtell (Copper Contributor)
Solution

Hi @Wachtell,

to resolve your issue, you can try these steps:

  1. Change a Registry Keyword: Another user reported success by modifying a registry keyword. Make the following change:

    • Navigate to [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WINEVT\Channels\Microsoft-Windows-Kernel-IoTrace/Diagnostic]
    • Modify "Enabled=dword:1" to "Enabled=dword:0"
  2. Increase the MaxEnvelopeSizekb: You can try increasing the MaxEnvelopeSizekb. Here's how:

    • Run Powershell as Administrator
    • Execute the command: Set-WSManInstance -ResourceURI winrm/config -ValueSet @{MaxEnvelopeSizekb = “700”}

Server Manager problem: Online - Data retrieval failures occurred - Microsoft Community Hub

Server Manager problem: Online - Data retrieval failures occurred - Microsoft Q&A

 


Please click Mark as Best Response & Like if my post helped you to solve your issue.
This will help others to find the correct solution easily. It also closes the item.


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Kindest regards,


Leon Pavesic
(LinkedIn)
(Twitter)

@LeonPavesicThank you for pointing me in the right direction. Changing the registry key did help and the error did not return on reboot. I ran a healthcheck.ps1 afterwards and it did not come up with any errors. I see some worries about changing the registry key online. Do you know what the registry key relates to and if this solution is safe?

1 best response

Accepted Solutions
best response confirmed by Wachtell (Copper Contributor)
Solution

Hi @Wachtell,

to resolve your issue, you can try these steps:

  1. Change a Registry Keyword: Another user reported success by modifying a registry keyword. Make the following change:

    • Navigate to [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WINEVT\Channels\Microsoft-Windows-Kernel-IoTrace/Diagnostic]
    • Modify "Enabled=dword:1" to "Enabled=dword:0"
  2. Increase the MaxEnvelopeSizekb: You can try increasing the MaxEnvelopeSizekb. Here's how:

    • Run Powershell as Administrator
    • Execute the command: Set-WSManInstance -ResourceURI winrm/config -ValueSet @{MaxEnvelopeSizekb = “700”}

Server Manager problem: Online - Data retrieval failures occurred - Microsoft Community Hub

Server Manager problem: Online - Data retrieval failures occurred - Microsoft Q&A

 


Please click Mark as Best Response & Like if my post helped you to solve your issue.
This will help others to find the correct solution easily. It also closes the item.


If the post was useful in other ways, please consider giving it Like.


Kindest regards,


Leon Pavesic
(LinkedIn)
(Twitter)

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