October SLA for Exchange North America

%3CLINGO-SUB%20id%3D%22lingo-sub-3014533%22%20slang%3D%22en-US%22%3EOctober%20SLA%20for%20Exchange%20North%20America%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-3014533%22%20slang%3D%22en-US%22%3E%3CP%3EHello%20team!%26nbsp%3B%20I%20have%20a%20customer%20that%20needs%20to%20know%20what%20caused%20the%20uptime%20SLA%20for%20EXO%20to%20be%20only%2099.526%20for%20October.%26nbsp%3B%20Any%20insight%20and%20details%20I%20can%20provide%20would%20be%20very%20helpful.%26nbsp%3B%20Thank%20you!%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-3014533%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EExchange%20Online%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-3014649%22%20slang%3D%22en-US%22%3ERe%3A%20October%20SLA%20for%20Exchange%20North%20America%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-3014649%22%20slang%3D%22en-US%22%3EThe%20customer%20should%20open%20a%20support%20case%20(or%20SLA%20credit%20request%20if%20they%20believe%20the%20SLA%20was%20breached)%2C%20preferably%20via%20their%20TAM%20if%20they%20have%20such.%3C%2FLINGO-BODY%3E
Microsoft

Hello team!  I have a customer that needs to know what caused the uptime SLA for EXO to be only 99.526 for October.  Any insight and details I can provide would be very helpful.  Thank you! 

2 Replies
The customer should open a support case (or SLA credit request if they believe the SLA was breached), preferably via their TAM if they have such.
Hi! I am the TAM (we are now called CSAMs) but I am new in role and want to find more information before going down a refund path. I will do a support ticket for this.